Big tech's anti-labor playbook has come for Wikipedia

(medium.com)

121 points | by cdrnsf 2 hours ago

16 comments

  • Wikipedianon 27 minutes ago
    Some English Wikipedia (enwiki) editors are striking. They are predominantly non-technical that are forced to maintain their own shadow IT-style infrastructure that Wikimedia (nonprofit owners of Wikipedia) doesn't provide. It is very difficult to be a productive editor without custom tooling at this point.

    The reason why is because the laid off team maintained the Community Wishlist, the main way for editors to feature request for "professional" solutions.

    The Wikimedia Foundation also deweighted popularity as a metric for tackling feature requests on the Community Wishlist. This pisses off enwiki as the largest editor base.

    From the WMF's perspective, though, enwiki is a cash cow on the BCG matrix.[1] It has been in seemingly terminal decline for over a decade[2], accelerated by LLMs, yet still drives the majority of donations/clicks.

    As a result, WMF prioritizes investing in emerging markets over enwiki. This means outreach to indigenous languages in the Global South and developing supporting infrastructure. e.g. "Abstract Wikipedia" which aims to use a language-neutral syntax that can be automatically translated into any language.

    These currently form a tiny segment of the editor population but have much larger potential TAM and are growing. So it's the correct strategy even if it pisses off editors.

    [1] https://en.wikipedia.org/wiki/Growth%E2%80%93share_matrix

    [2] https://en.wikipedia.org/wiki/Wikipedia:Why_is_Wikipedia_los...

    • bawolff 10 minutes ago
      > As a result, WMF prioritizes investing in emerging markets over enwiki. This means outreach to indigenous languages in the Global South and developing supporting infrastructure. e.g. "Abstract Wikipedia" which aims to use a language-neutral syntax that can be automatically translated into any language.

      I'd disagree that there is a causal relationship here. I think most of the outreach to indigneous languages has more to do with politics and ideology than anything else (Wikimedia sees itself as a global movement to collect all knowladge. Can't exactly claim that if its all english).

      As for abstract wikipedia. I think that is more a moonshot project driven by people wanting to make the next wikidata. I suspect a major part of support for it is that they can use alternative sources of funding for it (grants).

    • tensegrist 11 minutes ago
      > It is very difficult to be a productive editor without custom tooling at this point

      this is extremely reminiscent of the stackexchange situation

    • thaumasiotes 20 minutes ago
      >> Why is Wikipedia losing contributors

      Perhaps because their message to new contributors is a consistent "stop trying to make corrections, and go away"?

      • b65e8bee43c2ed0 1 minute ago
        pretty much. if anything, tragically losing the current cabal of ~~commissars~~ editors might make wikipedia great again.
  • legitster 39 minutes ago
    17 months of operating expenses are actually not a lot for a foundation. Especially one whose goal is to preserve something for a long horizon.

    Unions exist to combat the monopsony power of corporations. Corporations and unions can exist in constant tension with each other because ultimately both are bound by the market of their product.

    I don't think the logic holds up when you're talking about foundations or charities. I'm donating to Wikipedia because I want to advance their cause. If the unions goal is to raid donations and get an increasing share, that could potentially go bad.

    Worse, the union can sometimes capture an org and begin to exert control of the mission.

    Even if you're very pro-union, there is legitimate reason to be hesitant here.

    • hiddencost 32 minutes ago
      On the countrary, nonprofits need unions more than for profits. They exploit their workers more. They have fewer resources and exploit their mission to get more work from their workers.
      • legitster 26 minutes ago
        If I'm donating money to fight cancer, and the majority of the money goes to administrative staff, that's inherently a flawed charity. It's exactly what led to the downfall of the Susan G Komen foundation.

        There's also a death spiral problem. If donations drop and administrative costs stay the same, that charity's ratings only get worse.

        There's a reason most examples of successful non-profit unions all rely on steady streams of government grant funding.

        • skywhopper 17 minutes ago
          What do you think the core purpose of the Wikipedia Foundation is? Do you think the engineers who write the code and operate the site are “administrative staff”?
  • kleton 7 minutes ago
    > The Wikimedia Foundation closed last fiscal year with $208.6 million in revenue. It holds $296.6 million in reserves, 17.1 months of operating expenses.

    The actual physical cost of hosting Wikipedia is < $5 million per year.

  • bawolff 16 minutes ago
    To give context, it seems like what happened is WMF did two separate things:

    - Fired one of the original developers of MediaWiki (the open source project that powers wikipedia) - Brooke. This person was at one point in contention to basically be BDFL of MediaWiki. She is somewhat less publicly prominent now compared to back in the day, but to a lot of oldhands this is shocking.

    - Laid off community tech team. This is a team that basically did development work by popular demand (literally people voted to decide on what they would work on). In many ways the existence of this team was a band-aid on the problem that many Wikipedians felt WMF was not being responsive to their needs or working on things that were important. The team was extremely popular, and disbanding it felt like a middle finger to many. In particular to many people (including me) it seems extremely cold to lay people off during a reorg instead of reassigning them.

    On top of that both were involved with unionization activities, which further fueled concerns that this might be some sort of retalitory step.

    The onwiki discussions are at https://en.wikipedia.org/wiki/Wikipedia:Village_pump_(WMF)#W...

  • orsenthil 10 minutes ago
    Brooke Vibber is the single most person responsible for creating the software that runs wikipedia. There is a Brooke Vibber day in her honor https://en.wikipedia.org/wiki/Wikipedia:Brooke_Vibber_Day

    It is wild to see she getting fired.

  • nickff 1 hour ago
    >"Wikipedia’s workers are fighting to unionize because the institution hosting the world’s encyclopedia has started acting like a regular employer at exactly the moment when the world most needs it to act like something better.

    >"The encyclopedia belongs to everyone. The labor that sustains it deserves the same protection."

    If Wikipedia has excess reserves, that money should be directed to a worthy cause, not just the people at its office. The labor that sustains it is made up of many more people than those who are employees; trying to milk monopoly rents out of Wikipedia will be its (long and slow) death sentence.

    • anigbrowl 53 minutes ago
      You make it sound like they're demanding multi-mmilion $ bonuses. FTA:

      The union’s demands are embarrassingly modest

      This is what Wiki Workers United is asking for. Transparency and accountability from leadership toward both staff and movement communities. Real staff input on annual planning before decisions are finalized. An end to inconsistent hiring, firing, and promotion practices. The ability to safely dissent. Mental health support for the workers who deal with the community directly. Their organizing principle, borrowed from disability rights, is nothing about us without us.

      I'm unclear why Wikimedia has brought in a wall Street finance guy as CEO, but complaining about labor while shrugging indifferently at the money people imposing a hierarchical model of control on a community-driven venture is absurd.

      • bawolff 28 minutes ago
        In what world is Bernadette Meehan a "wall street finance guy"?
        • eaglelamp 14 minutes ago
          From Wikipedia:

          >After graduation, she worked on Wall Street, first at JPMorgan Chase and then Lehman Brothers. She later joined the United States Foreign Service.

          Looks pretty wall street to me.

          • bawolff 7 minutes ago
            I wasn't actually aware of that, but key point here is that she quit that job in 2004. I'm not sure i'd describe someone who worked in wall street 20 years ago as a "wall street guy"
    • xocnad 1 hour ago
      I am not knowledgeable at all about the structure or internal politics but on the face of it (based solely on the representations in this "article") wouldn't the staff that were directly dedicated to implementing the communities priorities be a "worthy cause"?
      • benmusch 49 minutes ago
        I think "worthy cause" is a poor choice of words from the OP, but the idea is: WMF has goals that it wants to accomplish in the world, and they should staff on that basis, not on the basis of honoring historical contributions, which were already compensated with the wages at the time.

        I don't have an opinion on how that's used in this situation FWIW, this seems like an extremely reasonable engineering team to employ for that basis.

    • throwaway894345 58 minutes ago
      I don't have a strong opinion on this particular conflict, but I have thought about this in the abstract a bit (and landed on no satisfying conclusion). Basically, I've always been a strong proponent of workers demanding their fair share from a traditional company where the entire game is squeezing employees / society to maximize shareholder returns at all costs. However, I'm much less convinced that the same applies when the employer organization has a genuine nonprofit mission (the thing that actually brought this to my mind was an Atlantic article about how Democratic Party employees were "squabbling" about perks while engaging in a literal fight against fascism). That said, I don't think those employees should sacrifice everything for some "greater good" particularly when the rest of us in society are not--like I said, no satisfying conclusions--just noting the different dynamics.
      • oytis 39 minutes ago
        An organization genuinely dedicated to a mission for common good has even more reasons to share power with its employees in my view
      • gowld 50 minutes ago
        Wikipedia owners are free to not have any employees, to prefer employees who donate some of their pay back to the organization, or solicit only volunteers. Workers are free to ask to be paid for their work.
    • 12_throw_away 55 minutes ago
      [flagged]
      • card_zero 52 minutes ago
        It means that us lowly volunteer Wikipedians, who write the articles, have long mistrusted those who are paid to work for Wikimedia, and we are unsure what good they do, if any.

        This may of course be unfair, but that's the background information.

        • 12_throw_away 50 minutes ago
          [flagged]
          • card_zero 48 minutes ago
            I apologize for being a lizard person.
          • benmusch 48 minutes ago
            you can disagree with that comment but its clearly not PR speak lmao. not everyone who disagrees with you is astroturfed
  • roenxi 36 minutes ago
    Maybe I'm behind the times, but isn't Big Tech known as one of the best employers on the planet? I thought most of the tech workers were in the industry because the work is light, the conditions pretty relaxed compared to most jobs and the pay was high. Especially for an industry where anyone anywhere can just get involved and become a great coder.
    • eikenberry 17 minutes ago
      You are behind the times... Big Tech lost that luster more than a decade ago when they turned into your standard cookie-cutter enterprise types.
    • slg 15 minutes ago
      Whether the average Big Tech job is better than the average job overall has no real relationship to whether Big Tech workers are being exploited. I think we can simply look at the number of billionaires that Big Tech has created as evidence that even those workers making relatively high salaries are being underpaid compared to the value they are actually creating.
      • scottyah 9 minutes ago
        Or because the logistics behind scaling are much much much easier than any physical product.
    • ori_b 30 minutes ago
      Yes, why do you think there's so much emphasis on automating it from the management folks? It's more profitable if you don't have to treat your employees well.
      • roenxi 21 minutes ago
        > Yes, why do you think there's so much emphasis on automating it from the management folks?

        ... and are we pretending that automating tasks is some strange new idea that has just appeared? Software engineers have always wanted to automate everything. The advice has been "automate it!" for the last 30, 40 years.

        It is different that the steamroller is heading for our own domain this time, but really. The industry isn't doing anything new or out of character. Of course management were going to automate software engineering at the first opportunity. Any software engineer would. One of the things I've discovered since Claude crossed 1,500 on CodeArena is I don't even like writing code. Waste of time, writing good-enough code is a machines job.

        • ori_b 9 minutes ago
          > ... and are we pretending that automating tasks is some strange new idea that has just appeared?

          Of course not. Paying people has always been undesirable for the people paying. Software has been an exceptionally cushy job for an exceptionally long time, so people are exceptionally excited to pay less.

    • dyauspitr 23 minutes ago
      I don’t know where you’re getting the work is light part. It’s long hours and incredibly stressful work. You’ll probably never hit this level of stress in years of trades work.
      • benmusch 22 minutes ago
        it's pretty team/org dependent. on the aggregate i suspect big tech works pretty light hours compared to other jobs in the same pay scale
      • mikebenfield 17 minutes ago
        Having worked at two big tech companies, I’d say one was the most laid-back, stress free environment I’ve ever worked in, and the other was pretty middle of the road.
      • s1artibartfast 15 minutes ago
        It is obviously a range. Most of my personal firends work a couple hours a day and get pampered.
  • tinfoilhatter 13 minutes ago
    I like how Wikipedia is referred to as the world's encyclopedia, while stuff like this goes on: https://www.youtube.com/watch?v=t52LB2fYhoY
  • charcircuit 27 minutes ago
    A benefit of sites like Grokipedia is that you don't have to worry about editors going on strike and acting malicious towards the encyclopedia. Humans are not safe to trust with such power.

    >They can afford six engineers.

    This is a common misconception. Just because a company has millions or billions dollars, that doesn't mean it makes financial sense to spend it on hiring people.

    >Wikipedia is not a website.

    Yes it is. It operates at https://www.wikipedia.org/

    >The encyclopedia belongs to everyone. The labor that sustains it deserves the same protection.

    It makes no sense to license labor under the CC 4.0 license.

    • cdrnsf 0 minutes ago
      But it is safe to trust MechaHitler?
  • qsxfthnkp2322 1 hour ago
    Enshitification at the cost of your employees. Great.
  • jmyeet 53 minutes ago
    My suspicion here is that there are deeper issues for which union-busting is a symptom and not the main issue. There's a battle to control what information gets recorded and distributed, an effort to silence anything that contradicts US foreign policy, basically.

    Wikimedia Foundation CEO Bernadette Meehan has very much a Beltway insider, working for the the US foreign service, the Obama administration (NSC), the Obama foundation and the Biden administration (Ambassador to Chile). Personally, I deeply distrust anyone having a lot of influence over what is essentially the world's actively recorded history book.

    There's history here too, specifically the 2016 secret project to essentially label infomration on the Internet as "reliable" [1]. It became controversial because it violated the Foundation's transparency rules so there's cause for concern over transparency.

    We're all familiar I'm sure with some of the lamest edit wars [2]. But this stuff matters. STates actively interfere with Wikipedia to whitewash or outright falsiy the record or reputation of states or people.

    Not Wikipedia, but the Turkish government fairly famously was caught manipulating Google search results to surface propaganda as the first link on the Aremanian genocide [3].

    Wikipedia has been the target of these influence campaigns too eg [4][5].

    [1]: https://www.bbc.com/news/technology-35668352

    [2]: https://en.wikipedia.org/wiki/Wikipedia:Lamest_edit_wars

    [3]: https://www.vice.com/en/article/how-google-searches-are-prom...

    [4]: https://wassermanschultz.house.gov/news/documentsingle.aspx?...

    [5]: https://www.adl.org/resources/report/editing-hate-how-anti-i...

    • bawolff 4 minutes ago
      > There's a battle to control what information gets recorded and distributed, an effort to silence anything that contradicts US foreign policy, basically.

      The Wikimedia foundation does not exercise editorial control over Wikipedia. Neither the people fired nor the people doing the firing have any control over article contents.

    • keybored 23 minutes ago
      > Wikipedia has been the target of these influence campaigns too eg [4][5].

      You need a Wasserman Schultz link just talking about [5] as well?

  • aykutseker 36 minutes ago
    [dead]
  • jimbob45 1 hour ago
    [flagged]
    • kennywinker 1 hour ago
      The person writing the article isn’t in the wiki union.

      So… i guess anytime someone else describes your demands as reasonable, they’re unreasonable?

  • gruez 1 hour ago
    [flagged]
    • pimlottc 1 hour ago
      They're not saying Wikipedia is Big Tech, just that they are using the same tactics as big tech companies.
    • benmusch 1 hour ago
      I don't read the article as implying wikipedia is "big tech" in any meaningful way

      If the New England Patriots copied the San Francisco 49er's playbook, and the headline read "Patriots are starting to use 49er's playbook", that does not imply the Patriots are now the 49ers.

  • msuniverse2026 1 hour ago
    [flagged]
    • kennywinker 1 hour ago
      Employees being loyal and well paid are in the company’s interests.

      And “the right to protect its interests” doesn’t actually include firing people for organizing. That’s illegal most places.

      • nickff 1 hour ago
        These employees trying to organize seem to be ignoring that they don't actually provide the majority of the value that Wikipedia benefits from, volunteers do.
    • trial3 1 hour ago
      misgendering people in 2026 is lazy and uninspired
      • tinfoilhatter 15 minutes ago
        Not everyone shares the delusion that men can become women or vice versa. What's lazy and uninspired, is expecting everyone to share the same set of beliefs that you do.
        • cwel 7 minutes ago
          yawn
  • AndrewKemendo 1 hour ago
    They (private equity) come for everyone eventually.

    There’s nowhere left to go.